Frequently Asked Questions

1. I just placed an order. How long will it take for me to receive my order?

We do all we can to ship your order as quickly as possible. Please allow at least 10 to 15 business days for your order to arrive before calling customer service.

2. How is my order being shipped to me?

Most orders are sent via the United States Postal Service unless otherwise specified.

3. Do you currently ship orders outside of the US?

We currently ship to US, Canada and US Territories only. There is a separate shipping charge for each product.

4. Are there any additional charges for orders to Canada and the US Territories?

Please be advised that customers outside the Continental U.S. must add $4.95 per item to the cost of S&H, and generally add 2 weeks additional transit time. In addition, Canadian orders must add Provincial GST.

5. How do I request a refund or make a return?

Please contact Customer Service. We will be happy to assist you.

6. If I order products from the sobofitness.com website, is my credit card secure?

Yes. The sobofitness.com website uses secure server sockets layer (SSL) technology, which is the industry standard protocol for secure Web-based communications.

7. What do I do about damaged or defective merchandise?

Please contact Customer Service. We will be happy to assist you.

8. How do I join Jillian's Inspirational Club?

Click here to learn more about Jillian's Inspirational Club. To sign up, you simply purchase the Web Club membership (Buy Now) and complete the checkout process. Your Web Club membership will be ready shortly after.

9. I forgot my password to Jillian's Inspirational Club, what do I do?

If you have forgotten your password, click here for online password retrieval by using your email address. Or contact Customer Service and we will be happy to assist you.

10. How do I become a testimonial in Jillian Montes' next infomercial?

Click here to submit your testimonial or send an email to info@sobofitness.com.

11. How do I cancel my Club membership?

Please contact Customer Service. We will be happy to assist you.

12. How do I cancel my supplements with GeneWize Life Sciences?

Please contact Customer Service. We will be happy to assist you.

13. How is Sobo different from other workout programs?

Unlike so many other programs on the market today, our program focuses on cleaning up the negative internal dialogue that causes so many people to get discouraged and give up before they can achieve their fitness goals. It is our strong focus on cleaning up all the negative internal messages we feed ourselves, and replacing it with positive, self affirming messages that leads to the success that so many have already experienced with the Sobo fitness program. If you can clean up the "junk" on the inside, you too can have success. To have what you want in life; you have to believe you can achieve it. Likewise, a constant focus on the negative, such as believing you are overweight and unhealthy, will produce negative results. In other words, what starts in your mind, manifests itself in your reality. Its time to change all that negative internal dialogue, take control of your life and begin to achieve the optimum health you truly desire through the Sobo Program.

14. I am not a dancer and have "two left feet". Can I still do the Sobo program?

Absolutely. Jillian teaches each move step-by-step so that everyone can keep up and learn the moves easily. This program was designed with everyone in mind ranging from beginner to advance.

15. When will I start to see results?

If you do the program like you should by starting off with doing the workout videos 3 times per week, the affirmations CD 2 times per day and a healthy diet, you should start seeing results within your first 10 days. Results will always vary from person to person because of genetic factors such as metabolic rate and body type.

16. My clothes fit better, but my weight hasn't changed. Why?

Because muscle weighs more than fat! With the Sobo workouts, you change your body composition by adding muscle and subtracting fat! Even as you lose fat and look slimmer and more toned, you may weigh the same or even more. However, this is only temporary. In the meantime, throw out your scale and measure yourself to gauge your progress. Or, find that perfect pair of jeans you want to fit into, and try them on regularly - that's even better motivation to keep working out!

17. How important is my diet?

Extremely. The Sobo workout program improves your cardiovascular fitness, burns fat and tones your body in addition to building confidence and manifesting positive thinking. To obtain complete optimum health though, you need to make wise choices about your diet. The key to success is not an on-and-off diet. Instead, it's important to make lifestyle changes that will make you look and feel better.

When you eat the right foods, you boost your metabolism, lose weight, and achieve maximum health and fitness. Food is fuel and when you are working out and burning calories and fat, you are burning that fuel. So the better fuel you put into your body, the better your body will run.

In addition to the healthy recipes and healthy food options included with your system, Jillian's Inspirational Club provides you access to several more healthy recipes, healthy food options and tips for good eating habits. Join today!